English buyer guide

About the store & the catalogue

Cahaya Ameng Metalindo is a steel and building-materials store in Pontianak, West Kalimantan, Indonesia. Browse the product catalogue (Indonesian) to find product variants and prepare a quotation request. Read about the store (Indonesian) for business information.

Images are illustrative unless verified for the exact variant. Do not infer dimensions, thickness, brand, finish, or availability from a photograph. Exact product specifications and the final price must be confirmed in the written quotation.

How to request & confirm an order

1. Select and check a product. Click a product in the catalogue to see its details and enter quantity and contact details on the same page. Opening a product does not submit a request or add it to the cart. For several products, use the save-quantity button to add each selection to the optional cart (Indonesian), then continue from the cart. Confirm dimensions, thickness, variant, and unit of measure, such as pieces, sheets, lengths, or metres as appropriate.
2. Provide contact and delivery details. Include a reachable phone number, collection or delivery requirements, the recipient and address in Indonesia if delivery is requested, access restrictions, and your required schedule. Review the data-use consent and submit the form for staff review. Updating the indicative total or saving to the cart does not submit a request. You may also contact the store through its official WhatsApp contact.
3. Wait for staff review. Staff verify stock, specifications, prices in Indonesian rupiah (IDR), taxes, freight, and any special work. The website does not establish live stock or live Odoo synchronization.
4. Review the written quotation. Check every item, quantity, unit, final total, tax treatment, freight, and proposed schedule. Ask about quotation validity or any missing detail before agreeing.
5. Confirm before paying. Follow only the payment instructions confirmed by the store for the agreed quotation. Coordinate collection or domestic delivery with staff.

Accounting invoices and actual dispatch are human-reviewed. They do not happen automatically when a form is submitted. Keep the request reference and the written agreement for follow-up.

Full ordering guide in Indonesian: Cara pemesanan.

IDR prices, taxes & payment status

Prices are in Indonesian rupiah (IDR). Catalogue or request totals are not a substitute for the final written quotation. Staff confirm the exact product, stock, price, taxes, and freight before requesting payment. Do not assume that taxes, cutting, handling, or delivery are included unless stated.

Price changes are managed only in Odoo by authorized personnel, not edited through this website. This does not mean the website has live price or stock synchronization; staff still review the details.

At present there is no Midtrans checkout on the website. If online payments become available later, the payment information will be updated and available methods will be shown on the official payment channel. Verify any change in payment recipient or instructions using the store’s published contact details.

Full payment information in Indonesian: Pembayaran.

Custom roofing & cut-to-size materials

For custom roofing or cut materials, confirm the material/profile, thickness, finish or colour where relevant, dimensions, effective width if applicable, quantity, unit, cutting tolerance, and lead time in the written quotation. Share a drawing or size list if available.

A request does not mean production has started or supplier stock is available. Staff must confirm procurement and scheduling. Ask about changes as soon as possible; requests are reviewed according to the work already undertaken. Custom status does not automatically remove your right to goods that match the agreement.

Domestic delivery & receiving goods

Delivery is limited to Indonesia and must be confirmed for the exact address. Provide the recipient’s contact details, a clear address or location reference, vehicle access information, unloading conditions, and a suitable receiving schedule. Long or heavy materials may require particular transport arrangements.

Freight, any agreed handling arrangements, and scheduling are confirmed in the quotation before payment. Do not assume free delivery or included unloading. Timings depend on availability, transport, access, weather, and recipient readiness; request an update if circumstances change.

When receiving goods, compare the type, variant, quantity, and visible condition against the agreement or delivery record. Report shortages, damage, or mismatches with your reference and photos where available. An unboxing video is not required. Ask the store before arranging a return.

For collection, confirm readiness, timing, and vehicle requirements before visiting. Full domestic delivery guide in Indonesian: Pengiriman di Indonesia.

Returns, complaints & refunds

Wrong, defective, or not-as-agreed goods are reviewed for replacement or refund. Change-of-mind requests and custom orders are reviewed case by case, taking account of the agreed specifications and the stage of work. These policies do not remove your statutory consumer rights.

1. Contact the store with your request/order reference or available proof of purchase, describe the issue, and identify the affected items and quantities.
2. Provide photos where available. An unboxing video is not required. Keep relevant goods, packaging, or records where safe and practical to support the review.
3. Do not send goods back without coordinating the destination, transport, and handling with the store.

Complaints are handled during the posted store hours. Arrangements and return costs are confirmed after review. If a refund is agreed, the refund method and timing are also confirmed after review; do not assume an automatic Midtrans refund. No fixed resolution or refund deadline is promised on this guide.

Full policy in Indonesian: Retur & pengembalian dana.

Privacy & use of your information

The website stores contact details, the delivery address, requested line items, quantities, and notes you submit. These are used by authorized staff to review requests, prepare quotations, communicate with you, and handle follow-up or complaints.

Data may be sent to Odoo for customer and draft quotation records only after staff review and only when the integration is enabled. That integration is not currently enabled; submitting a request does not send it directly to Odoo. Midtrans is not active and the website is not collecting payments through it.

Necessary session cookies support the cart and form security. Necessary hosting and security logs may record technical details, such as IP addresses, access times, requested pages, and browser information, to operate and protect the service. Blocking cookies may affect cart or form functions.

WhatsApp links, Google fonts, and Google maps may involve processing by those providers under their own policies. The website does not run behavioural advertising. Information is retained according to service needs and relevant legal or accounting obligations.

Request access, correction, or deletion of information no longer needed through the official contacts below. Staff may need relevant information to verify that the request relates to your data, and some records may need to be retained for legal or accounting reasons. Never include passwords, PINs, OTPs, or card details in a request.

Full privacy policy in Indonesian: Kebijakan privasi.

Stay safe & clarify the agreement

Open https://cahayaamengmetalindo.com directly and use the published contacts, rather than trusting an unexpected link or a new phone number. HTTPS protects a connection but does not by itself prove that a sender is genuine.

Never send passwords, PINs, OTPs, full card numbers, or card security codes through chat. If a message is suspicious, stop, preserve relevant evidence without exposing secrets, and contact the store independently. If you have shared financial credentials or made a suspicious payment, contact your bank or payment provider through its official channel.

Provide accurate request details and keep your written quotation. Ask staff to resolve unclear or conflicting information before agreeing or paying. Updates to this guide do not automatically change an existing order agreement or remove statutory consumer rights.

Full Indonesian pages: Keamanan pelanggan and Syarat & ketentuan. The help centre (Indonesian) links all guides. This English page is a consolidated buyer guide, not a page-for-page translation; the site’s main navigation remains in Indonesian.